GUARANTEED RESPONSE TIME
We always aim to hit our “Response Target” when it comes to responding to your issues, however we absolutely guarantee we will respond by the “Response Guarantee” times listed below:
PRIORITY EXAMPLE RESPONSE GUARANTEE RESPONSE TARGET
Critical Entire Company Offline (Call Us!) 2 Hours 15 Mins
High Department Offline (Call Us!) 4 Hours 1 Hour
Medium User PC Offline 8 Hours 4 Hours
Low New User Setup/Maintenance
16 Hours 8 Hours